IT SUPPORT STERLING

Managed IT and Cyber Security Support Sterling, Kansas

We’re an experienced local MSP offering next-gen IT support and cyber security solutions for organizations and businesses in the Midwest.

Imagine IT is a Managed Service Provider In Sterling, specializing in IT support, cyber security and Digital Transformation

Are you starting your search Searching for a possible technology partner in Sterling, Kansas, or the surrounding area?

Imagine IT offers uncommonly friendly IT support, a fully layered cyber security solution designed specifically for small to mid-sized organizations. And digital and business-technology consulting to help take your organization to the next level.

For over 25 years, Imagine IT has been a trusted IT provider and consultant for small to mid-sized organizations in just about every industry.

Imagine IT offers the following IT support and cyber security and technology services in Sterling

People and business first, technology next

Our Sterling, Kansas Location

Why choose Imagine IT?

Today’s world of rapidly transforming technology creates unique and critical business challenges for every size organization.
At Imagine IT, we make things a bit simpler. Our technology team provides complete business IT Support, cyber security protections, and digital and business transformation services.
We help align your technology with your company’s mission.
Our next-gen IT support starts with strategy, focuses on customer expectations, increases sales and profits, attracts and retains top talent, manages your remote workforce, and helps you realize your goals.

Your mission is our starting point

We dig deep into your company, goals, and industry and find technology solutions to match your vision.
Our experience and focus on technology strategies give us a distinctive perspective that other providers in Sterling, KS, may not offer.
To learn more about our services, check out these links:

The industries Imagine IT specializes in Sterling

Although we work with and advise just about every industry for small to mid-sized organizations. Here is a list of industries we specialize in.

IT Support Services in Sterling KS

Technology is all about opportunity and risk

Established in 1996, Imagine IT has built its reputation as a trusted partner for organizations in every industry.
As a local Managed Services Provider (MSP), we expand your internal IT team and technologies by offering expertise and skills that your in-house staff may not have or may struggle with.
By actively supporting your IT environment and monitoring your system, your business gets the insights and skills it needs to fully leverage technology and ultimately attain your organization’s goals.

Uncommonly friendly and responsive service desk

Tech people seem to speak a language of their own. And IT support can be frustrating if these technology experts aren’t good at explaining themselves, or worse, talking down to you.
Our people understand technology can be difficult, and their job is to talk to you in plain English so you clearly understand the problem and the solution.

Great decisions begin with solid strategic guidance

We’ve seen time and time again how IT support can go wrong –we’ve even experienced that ourselves in our early days.
That’s why we have reimagined the IT process to ensure your company and ours are aligned with the proper strategy to help you leverage your technology, so your team is always operating at peak performance.

Strategic Technology Road-Mapping

You can expect technology solutions that drive important business objectives. Our partnership will help you leverage technology to increase revenues, build better client experiences and relationships, and create metrics to measure the ROI of your technology investments.
IT support is not enough; you need to work on transforming your company using the 4 pillars of digital transformation: leadership, business strategy, innovation strategy, and technology.

Managed Cyber Security for Sterling

Unfortunately, today every business is constantly under threat of cyberattacks from all different directions. No matter your company size, you are entirely exposed to hackers.
Besides bringing your operations to a halt and losing your valuable customers, a security breach could include financial penalties, compliance issues, or a loss of property.
As a significant threat to business, defending against cyberattacks with fully-layered cybersecurity is an absolute must.
These cyber-threats include:

4 truths about cyber security

1. You are a top target for cyber-attacks
2. The hackers have radically evolved
3. Most breaches are unseen, hidden, and more dangerous
4. Most cyber solutions for small organizations leave you vulnerable

Looking at cyber security differently

There needs to be a big change in cyber security for small to mid-sized organizations. The “wish list” approach does not work.
If your IT company identified 13-15 vulnerabilities but only addressed the top 5 and put the rest on a wish list for later, you need to seriously re-look at that.
If you were in a sinking boat with 13 holes, you wouldn’t plug just five of them. So, yes, the ship will sink a bit slower, but it will sink!
At Imagine IT, we strongly believe all your cyber security vulnerabilities need to be identified and addressed, giving your organization total protection.

Digital and Business Transformation Services in Sterling KS

At Imagine IT, we will help you identify and leverage emerging digital technologies that will boost productivity, increase profits, and, most importantly, enhance and improve customer experience.
We look at digital transformation differently, as that term is a bit overused and misunderstood.
Technology will not transform your business on its own. To digitally transform, you need to track and measure the ROI of your IT and your technology.

At Imagine IT, all technology will have a Business Transformation component

Our business transformation solutions include:

Our knowledge and focus on your results give us a perspective most IT providers may not have

The most important questions to ask when vetting any IT service in Sterling, KS

The most common complaint is about slow response time. Several reasons exist, including staff levels and ticket tracking, and most IT support companies don’t address them. So we call our system DEFCON, ask them what theirs is called and how they handle it!
The typical answer you’ll hear is “yes.” But many times, you must wait for that technician to become available, and your issue may be urgent. So the best answer is “no,” in most cases. Because you want service requests to start with the first available Tier 1 technician, and if not solved after 30 minutes, it needs to quickly escalate to the next service level.

This is important, and choosing a provider that offers both remote and onsite support is smart. While most issues should be resolved remotely, speaking in person is of tremendous value. Often, technicians discover problems or ask questions they wouldn’t have called in, helping prevent additional issues.

Technology becomes more critical for your operation, so IT support can no longer be delegated on a break/fix model. Instead, you need to work with a company that will identify problems before they become a problem.
The typical answer is, “We provide a premium backup solution,” or “we identify weak areas, then build a roadmap with many network improvements.” Unfortunately, neither one of these answers will do. You are looking for a provider that will perform an annual exercise to identify EVERY downtime risk point and clearly lay out a plan and costs to resolve any weak areas.
Most IT providers you will talk to will not have a bundle to offer you. Instead, they will have many security deployments they can recommend and charge extra. Or they use the “wish list” approach to cyber security, where they identify the top 15 vulnerabilities and then only address the first 5 … putting the rest on a wish list. Which is not good!
Typically, you will hear that we don’t follow a standard, but our security analyst is certified … that answer is not enough. You are looking for an IT provider that follows the NIST v.1.1 guidelines, the gold standard of cybersecurity frameworks.
IT support and Managed Service Providers are responsible for monitoring your IT and technology environment. Therefore, you want a provider that installs a 24/7/365 monitoring system that collects and evaluates the performance of your network. And this system must be proactive, so the MSP can fix the problem before it escalates.
All businesses are price-conscious. But one of the tricks some IT providers will use will be to offer a small monthly fee and then upsell you on project after project, which will often be larger than your yearly fees. So you need to know exactly what their service does and doesn’t offer.
IT providers that require long-term contracts will tell you that we eat the upfront discovery and onboarding costs and therefore need a commitment from you to earn them back.”
Although that answer may seem reasonable on the surface, it’s just a lowball sales tactic and doesn’t incentivize the MSP to perform awesomely. They also may say, “This is a partnership, and we both need skin in the game.”
This also seems like a reasonable answer, but don’t buy it. It is just another cover for locking you in a long-term contract. Most of the top MSPs in the Twin Cities will not require long-term contracts; as they know, their service and experience are what keeps the relationship going.
Many providers will say you need to wait until your contract expires. Then they will initiate the process to remove our tools and provide the new MSP with settings and passwords.
The most respected Managed Service Providers will only need 30 days’ notice when you want to leave. And they will give you clear offboarding steps for you and your new MSP, provide settings and passwords, and schedule a date to remove their tools.
You’ll find that many MSPs don’t have a Co-Managed program per se. And most will tell you, “but we do work with companies that have an IT staff.” So you are looking for providers with a written Co-Managed program that is highly customizable and offers metrics to measure the ROI of that engagement.
This question will really separate the advanced Managed Service Providers from the rest. Technology touches every part of your company, and a digital transformation is happening in almost every industry. Therefore, it is a must to have a Manage IT Service provider that can help you set up metrics to measure the return on investment of every one of your technology choices.