9 Key Questions To Ask When Vetting Any IT or Managed Service Provider

questions when vetting any IT provider

  What questions should you ask when vetting any IT or Managed Services Provider? During this difficult economic time, small to midsized organizations need to watch their spending. And that includes technology and the company that services it. Technology and IT touches every piece of your organization. And with a tough economy, the pandemic, and […]

Introducing The Security Shield

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Security Shield: An enterprise-level, fully layered cyber security solution   The world has changed, and traditional security technologies like firewalls, antivirus, VPNs, and passwords are no longer enough.  Breach tools have become widespread and commoditized, and it’s now just too easy for cyber-criminals to gain a foothold in business environments.     The new face […]

Why Is IT Support So Erratic?

Introducing DEFCON


DEFCON: A proven system to ensure consistent IT response times Every IT service, technology provider, or Managed Service Provider on the planet struggles with and is challenged by IT support response times. Why? Because, like any service, IT providers have hundreds or even thousands of clients they are responsible for at any given moment. And […]

Understanding Cyber Resilience


It’s about being prepared … not bulletproof! The standard cyber security model for SMBs is fundamentally broken, it is missing a focus on cyber resilience. The current model is causing organizations worldwide, including SMBs here in the Twin Cities, to invest billions of dollars in cyber-security protections. And yet, massive breaches continue to occur, affecting […]